How to Answer the Telephone Correctly

Published on 12 January 2011 by


How to Answer the Telephone Correctly

Dear Agony Uncle,

We currently have a temp working in our office and her telephone manner leaves a lot to be desired. What should I tell her to answer the phone correctly?

Temporary Insanity, Dandenong North

Dear Temporary Insanity,

Unfortunately with temporary and permanent staff alike, proper phone manner is not something instilled at birth; often a grunt necessitating a response. It’s a skill worth mastering as the receptionist is your first point of contact and leaves an impression on your callers. They have a position of power, controlling who speaks to whom and the ability to set the tone for the following discourse. And if that tone is instigated through a mouthful of a Monte Carlo biscuit, well you cannot be surprised if a crummy conversation ensues.

Here is a cheat sheet that can be printed and placed at the desk of your receptionist for her further instruction … busty outfits and sassy attitude not included.

I do believe there’s more for you to read:

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